Insights
Insights
Client satisfaction survey: the results
Earlier this year we undertook a survey to ask clients about their experience of banking with us. We do this to understand how well we are performing from their perspective as we strive to help them achieve their aspirations. It also allows us, where necessary, to adjust our services to better meet their needs
The value of personal banking
The financial uncertainty caused by COVID-19 did not sit well with the growing reliance many providers have on ‘tick-box’ mortgage applications. At Hampden & Co, we are supporting the rising demand among clients for personal, ongoing conversations with their bankers, mortgage brokers and other intermediaries.
The trends and lifestyle changes influencing property values
The property market in England and Wales continues to grab headlines on the back of near-continuous increases in house values. For instance, proprietary analysis of HM Land Registry data by private bank Hampden & Co has found the average price paid for properties in England & Wales has grown 15% to £355,288 over the five-year period between 2017 to 2021.
What defines excellence when fulfilling the needs of a banking client?
With over forty years in the banking industry, including five as Head of Private Clients for a major high street bank, I’m passionate about the kind of service that a private banking can provide. As a Banking Director with Hampden & Co, my role is about delivering exceptional service to our clients.
Here are my seven signs that your bank delivers excellent service.
Dispelling the myths around who are ‘typical’ Private Banking clients.
There’s a popular misconception that private banks are only really for the landed gentry, captains of industry or sporting superstars. Now don’t get me wrong – we’re pleased to have clients like this – but are they a typical private banking client? At Hampden & Co, I’d have to say the answer is ‘no’.