Working with us

Join our team

As a growing and ambitious company with an inclusive culture, we seek people to join our team who share our values. To deliver the exceptional levels of service we expect, our colleagues think of our clients, take ownership of their responsibilities and work together to deliver at pace. We call this ‘The Hampden Way’.

In return, we offer exciting career opportunities through professional and personal development, within a challenging and supportive environment. We also offer an excellent range of employee benefits.

Our values

Meet our people

Current vacancies

We are hiring a Payment Services Analyst to join our Banking Operations team based in Edinburgh.

The purpose of the role is to ensure the timely and accurate processing of client data and transactions in the payments process. In this role, you will ensure that excellent client service is provided and the expectations of Hampden & Co clients are met.

The ideal candidate for the role will:

  • Excellent organisational and time management skills.
  • Ability to work accurately under pressure and meet deadlines.
  • Strong attention to detail.
  • A strong level of computer literacy and keyboard skills.
  • Self-starter and team player.
  • Desire to learn and enhance skills and knowledge.
  • Experience and knowledge of banking processes or similar is desirable (but not essential).
  • Experience in a similar role is desirable (but not essential).

Main responsibilities / key duties:

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions
  • Ensure Service Level Agreements are met.
  • Participate in project and change activities relevant to the team and the department.
  • Provide support and temporary absence cover for colleagues.
  • Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

About the role

As a Business Support Assistant you will assist Banking Directors, Associate Banking Directors, and Assistant Banking Managers with day-to-day administrative matters for clients, providing exceptional levels of service.

Main responsibilities / key duties:

  • To maintain strong working relationships with colleagues and clients.
  • To answer enquires and requests, whether by telephone or in person.
  • To handle day-to-day administrative matters to support Assistant Banking Managers (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)
  • To assist with day-to-day administrative tasks to assist the wider Commercial team (inc. certifying original documentation, checking accuracy of client onboarding, updating internal systems).
  • To assist with the client journey to ensure data quality and accuracy.
  • To liaise with the Bank’s Operations team to deliver excellent client service.
  • To assist with the maintenance of office systems (inc. data management, filing).
  • To prepare documents, briefing papers, reports, returns, presentations etc.
  • To provide support for the Edinburgh reception team when required.
  • To undertake or support ad-hoc business projects as required.
  • The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience.

About you

As a Business Support Assistant you will have:

  • Basic awareness of the commercial environment relating to banking and financial services, as well as with issues likely to affect the Bank’s client base.
  • A positive attitude, good interpersonal skills, and the desire to increase skills and knowledge.
  • Strong communication skills, both written and oral.
  • Excellent attention to detail.
  • Self-starter and team player, with the ability to work alone when required.
  • Strong level of computer literacy (inc. Microsoft applications).

About the role

As a Commercial Services assistant you will provide comprehensive administrative support in the Commercial Services and the Edinburgh & London Banking Teams. Core responsibilities will include assisting with the day-to-day management of reporting duties undertaken in the Commercial Services team and interaction with the wider banking team. The position is internally focused and does not involve direct client contact.

Main responsibilities / key duties:

  • Assisting with maintenance of office systems, including data management, filing etc
  • Assisting with checking documentation is on relevant bank systems, checking accuracy of input from the information supplied and data quality of what has been input to the system.
  • Assist with the administration for sending information to our 3rd party storage provider to ensure accuracy of what is stored
  • Liaising with key stakeholders across the Bank in respect of client service e.g. card fraud, internet banking queries, dormant accounts or reviews required
  • Preparing documents, briefing papers, reports, returns, presentations etc.
  • Assist with the management of the Bank’s Vulnerable Clients Procedure, including:
  • Assisting Private Bankers with individual cases to ensure a consistent approach to the process and timely recording of the details.
  • Assist with the regular monitoring, reporting and analysis of Vulnerable Clients
  • Assist with the management of MI for the Banking Team, including:
  • Assist with any development of new reports required by the Banking Team to enable them to fulfil their responsibilities
  • Assist with the cascading of weekly reports to the Banking Team
  • Assist with data outputs used for regulatory reporting on key areas
  • The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience

About you

  • As an assistant Manager you will have excellent communication skills, both written and oral
  • Attention to detail
  • Self-starter and team player, with ability to work alone when required, using own initiative
  • Strong level of computer literacy (incl. full Outlook suite, Word, Excel, PowerPoint)
  • Positive attitude, good interpersonal skills, with desire to increase skills and knowledge

About the role

To ensure the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.

Main responsibilities / key duties

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
    • Unprocessed items handling and cheque management
    • Current Account Switch Service
    • Cards administration, including disputes and fraud
    • Digital Banking administration
    • Helpdesk service
  • Ensure Service Level Agreements are met.
  • Participate in project and change activities relevant to the team and the department.
  • Provide support and temporary absence cover for colleagues.
  • Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

Required qualifications, knowledge & skills

  • Excellent organisational and time management skills.
  • Ability to work accurately under pressure and meet deadlines.
  • Strong attention to detail.
  • A strong level of computer literacy and keyboard skills.
  • Self-starter and team player.
  • Desire to learn and enhance skills and knowledge.
  • Experience and knowledge of banking processes or similar is desirable (but not essential).
  • Experience in a similar role is desirable (but not essential).

Benefits

In addition to a competitive salary, we offer:

Holiday

35 days annual leave, including public holidays

Money Pie

Salary exchange pension scheme

Money Trophy

Discretionary variable pay award

Stocks

Discretionary company share option

Family Security

Group Life Assurance scheme

Health Insurance

Private Medical Health Insurance

Health Cash

Health Cash Plan

Contact

Employee Assistance Programme

Maternity Pay

Enhanced maternity pay

Volunteer

Volunteering program

Give as you earn

Give as you earn

Ticket

Season ticket loan scheme

Bicycle

Cycle to Work scheme

Electric Car

Electric Car scheme

Injection Vaccine

Annual flu vaccination

“Our reputation is built on the service we provide to our clients. We seek to recruit and develop people who share our passion for service excellence and who are committed to working together to help our clients achieve their aspirations.”

Career opportunities

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