Working with us

About the role

As a Business Support Assistant you will assist Banking Directors, Associate Banking Directors, and Assistant Banking Managers with day-to-day administrative matters for clients, providing exceptional levels of service.

Main responsibilities / key duties:

• To maintain strong working relationships with colleagues and clients.
• To answer enquires and requests, whether by telephone or in person.
• To handle day-to-day administrative matters to support Assistant Banking Managers (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)
• To assist with day-to-day administrative tasks to assist the wider Commercial team (inc. certifying original documentation, checking accuracy of client onboarding, updating internal systems).
• To assist with the client journey to ensure data quality and accuracy.
• To liaise with the Bank’s Operations team to deliver excellent client service.
• To assist with the maintenance of office systems (inc. data management, filing).
• To prepare documents, briefing papers, reports, returns, presentations etc.
• To provide support for the Edinburgh reception team when required.
• To undertake or support ad-hoc business projects as required.
• The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience.

About you

As a Business Support Assistant you will have:

• Basic awareness of the commercial environment relating to banking and financial services, as well as with issues likely to affect the Bank’s client base.
• A positive attitude, good interpersonal skills, and the desire to increase skills and knowledge.
• Strong communication skills, both written and oral.
• Excellent attention to detail.
• Self-starter and team player, with the ability to work alone when required.
• Strong level of computer literacy (inc. Microsoft applications).

About the role

As a Commercial Services assistant you will provide comprehensive administrative support in the Commercial Services and the Edinburgh & London Banking Teams. Core responsibilities will include assisting with the day-to-day management of reporting duties undertaken in the Commercial Services team and interaction with the wider banking team. The position is internally focused and does not involve direct client contact.

Main responsibilities / key duties:

• Assisting with maintenance of office systems, including data management, filing etc
• Assisting with checking documentation is on relevant bank systems, checking accuracy of input from the information supplied and data quality of what has been input to the system.
• Assist with the administration for sending information to our 3rd party storage provider to ensure accuracy of what is stored
• Liaising with key stakeholders across the Bank in respect of client service e.g. card fraud, internet banking queries, dormant accounts or reviews required
• Preparing documents, briefing papers, reports, returns, presentations etc.
• Assist with the management of the Bank’s Vulnerable Clients Procedure, including:
• Assisting Private Bankers with individual cases to ensure a consistent approach to the process and timely recording of the details.
• Assist with the regular monitoring, reporting and analysis of Vulnerable Clients
• Assist with the management of MI for the Banking Team, including:
• Assist with any development of new reports required by the Banking Team to enable them to fulfil their responsibilities
• Assist with the cascading of weekly reports to the Banking Team
• Assist with data outputs used for regulatory reporting on key areas
• The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience

About you

• As an assistant Manager you will have excellent communication skills, both written and oral
• Attention to detail
• Self-starter and team player, with ability to work alone when required, using own initiative
• Strong level of computer literacy (incl. full Outlook suite, Word, Excel, PowerPoint)
• Positive attitude, good interpersonal skills, with desire to increase skills and knowledge

About the role

To ensure the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.

Main responsibilities / key duties

• Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Unprocessed items handling and cheque management
    
  • Current Account Switch Service
    
  • Cards administration, including disputes and fraud
    
  • Digital Banking administration
    
  • Helpdesk service
• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.
• Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

Required qualifications, knowledge & skills

• Excellent organisational and time management skills.
  
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential).