JOB PURPOSE

To support the Financial Control team in delivering accurate and timely accounts payable and month-end processes. The role is responsible for the day-to-day processing of supplier invoices and employee expenses, supporting payment activities, completing reconciliations and journals, and contributing to reliable financial information. The role requires strong attention to detail, effective organisation and a clear focus on financial controls. The Bank will support the successful candidate in working towards a relevant professional accounting qualification.

MAIN RESPONSIBILITIES / KEY DUTIES

• Accounts payable and expenses
  • Process supplier invoices and employee expense claims accurately and efficiently, ensuring appropriate coding, approval and compliance with internal procedures.
  • Maintain accurate supplier records and support supplier onboarding and changes in line with established controls.
  • Prepare supplier payment runs and complete related ledger allocations and reconciliations, investigating any differences as required.
  • Manage incoming queries from suppliers and colleagues, ensuring they are responded to promptly and professionally.
• Month-End
  • Complete month-end accounting activities and schedules, ensuring accurate and timely completion.
  • Post month-end journals, accruals and other accounting adjustments.
  • Perform balance sheet, ledger and suspense account reconciliations, working with colleagues across the Bank to investigate queries, resolve differences and follow up outstanding items.
• Ad hoc and project support
  • Provide ad hoc support to the Financial Control team and wider Bank as required.
  • Contribute to process reviews and improvements, identifying opportunities to improve efficiency, strengthen controls and increase automation.
  • Support Finance projects and wider business change initiatives as required.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

• Previous experience in a finance, accounts payable or financial control role.
• Experience supporting month-end processes and working to defined reporting deadlines.
• Good understanding of invoice processing, payment workflows, journals and reconciliations is desirable.
• Strong attention to detail, with good analytical and problem-solving skills.
• Strong Excel skills, with experience of Copilot, Power Query and Power BI desirable.
• Ability to communicate effectively, work independently and collaborate well as part of a team.

JOB PURPOSE

The role supports the delivery and continuous improvement of the Bank's Operational Resilience Framework. It is responsible for coordinating resilience activities, maintaining key resilience artefacts and supporting business continuity, incident management, scenario testing, vulnerability management and governance reporting.

The position is well suited to an individual looking to develop practical operational resilience and risk management experience within a regulated banking environment, while working with stakeholders across the Bank to strengthen preparedness, response and recovery capabilities.

MAIN RESPONSIBILITIES / KEY DUTIES

Operational Resilience Framework

• Maintain Operational Resilience policies, procedures, standards, guidance and supporting records.
• Support the ongoing review and development of the Operational Resilience Framework.
• Maintain records of Important Business Services, impact tolerances, critical dependencies and mapping outputs.
• Coordinate annual reviews and evidence gathering across business areas.
• Maintain resilience action logs, plans and management information.
• Support risk and control assessments relating to Operational Resilience.

Business Continuity & Planning

• Support the development, maintenance and review of Business Continuity Plans and supporting playbooks.
• Coordinate annual continuity plan reviews and track completion across business areas.
• Maintain continuity documentation, contact lists, recovery requirements and supporting evidence.
• Support alignment of business continuity arrangements across people, premises, technology, data and third parties.
• Assist with awareness activities and practical guidance for plan owners and business stakeholders.

Resilience Testing & Scenario Exercising

• Coordinate the resilience testing programme and scenario exercises.
• Support preparation of exercise materials, participant briefings, evidence packs and test documentation.
• Record outcomes, lessons identified and improvement actions arising from tests and exercises.
• Maintain testing schedules and track actions through to completion.
• Support validation of impact tolerances, recovery arrangements and critical dependencies.

Vulnerability & Remediation Management

• Maintain the resilience vulnerability register and associated action plans.
• Support annual resilience vulnerability assessments relating to Important Business Services.
• Coordinate evidence collection and monitor progress against remediation plans.
• Escalate overdue or material resilience actions through appropriate governance channels.
• Produce reporting on vulnerabilities, actions, themes and delivery progress.

Incident Management & Lessons Learned

• Support the administration of Incident Management and Crisis Management arrangements.
• Maintain incident records, action logs, contact information and supporting documentation.
• Coordinate post-incident reviews and capture lessons identified and remediation actions.
• Track completion of incident actions and support reporting of recurring themes.
• Provide coordination and documentation support during significant incidents where required.

Governance, Reporting & Stakeholder Support

• Prepare Operational Resilience management information, dashboards and committee papers.
• Maintain governance records, decisions, actions and supporting evidence.
• Support regulatory self-assessments, audits, assurance reviews and information requests.
• Engage with stakeholders across the Bank to obtain resilience information and deliver agreed activities.
• Support Operational Resilience training, awareness and communications.

Monitor relevant regulatory and industry developments and help reflect changes in internal documentation.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

Essential

• Experience in operations, risk, resilience, business continuity, incident management or a related discipline.
• Strong organisational, planning and prioritisation skills, with the ability to coordinate multiple activities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and the ability to maintain accurate records, evidence and documentation.
• Experience coordinating actions, testing, governance activities or improvement plans.
• Good analytical and report-writing skills, with the ability to turn detailed information into clear management reporting.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.

Desirable

• Experience in Operational Resilience, Business Continuity, Incident Management or Operational Risk.
• Experience within Financial Services or another regulated environment.
• Knowledge of UK Operational Resilience regulatory requirements and industry guidance.
• Experience supporting scenario tests, post-incident reviews, audits or governance committees.
• Familiarity with Important Business Services, impact tolerances, dependency mapping or resilience vulnerabilities.

Job Purpose

The role supports the delivery of the Bank's Third-Party Risk Management Framework and is responsible for the day-to-day coordination of office facilities and premises activities. The role maintains accurate supplier and facilities records, coordinates key processes and supports effective governance, reporting and service oversight.

The position is well suited to an individual looking to develop practical experience across supplier governance, third-party risk, facilities management and operational risk within a regulated banking environment.

Main responsibilities / key duties:

Third-Party Risk Management

• Maintain the Third-Party Register and supplier records, ensuring information is complete, accurate and current.
• Coordinate supplier onboarding activities and track completion of required approvals and due diligence.
• Monitor periodic due diligence reviews, reassessments and outstanding supplier actions.
• Liaise with Supplier Relationship Managers and business stakeholders to obtain evidence and resolve outstanding requirements.
• Support supplier risk assessments, governance reviews and the escalation of material issues.
• Produce supplier management information, dashboards and committee reporting.
• Monitor contract renewal dates, review schedules and key supplier lifecycle milestones.
• Support stressed and non-stressed exit plan reviews and updates.
• Maintain outsourcing and supplier governance records to support audit and regulatory requirements.

Supplier Governance & Administration

• Coordinate supplier governance meetings, papers, minutes and action tracking.
• Maintain standard templates, guidance and process documentation for Third-Party Risk Management.
• Support monitoring of supplier performance, service levels, risks and remediation actions.
• Assist with the preparation of information for audits, assurance reviews and regulatory requests.
• Provide practical guidance to Supplier Relationship Managers on core supplier governance requirements.

Governance, Reporting & Stakeholder Support

• Prepare accurate management information and status reporting covering supplier risk and facilities activities.
• Track actions, issues and key deadlines, escalating delays or concerns to the appropriate manager.
• Build effective working relationships with business teams, Supplier Relationship Managers and external service providers.
• Promote consistent application of supplier governance and facilities processes across the Bank.

Premises & Facilities Management

• Coordinate office and facilities administration, including planned maintenance, repairs and office layouts.
• Manage day-to-day relationships with facilities suppliers and service providers in line with TPRM requirements.
• Monitor facilities contracts, service delivery, performance and expenditure.
• Challenge facilities contract costs to ensure value for money whilst seeking efficiency opportunities where possible.
• Coordinate security, access control and physical infrastructure activities with relevant stakeholders.
• Maintain premises-related records, inventories, certificates, schedules and action logs.
• Coordinate premises-related continuity arrangements, emergency contacts and recovery information.
• Support health, safety and workplace environment activities, escalating issues where appropriate.
• Undertake ad-hoc facilities support duties & respond to minor facilities related incidents.

Required qualifcations, knowledge, & skills:

Essential

• Experience in administration, operations, supplier management, procurement, facilities or risk support.
• Strong organisational, planning and prioritisation skills, with the ability to manage multiple activities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and the ability to maintain accurate records, registers and evidence.
• Experience coordinating actions, governance processes or service providers.
• Good analytical and report-writing skills.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.

Desirable

• Experience in Third-Party Risk Management, supplier governance, outsourcing, facilities management or contract administration.
• Experience within Financial Services or another regulated environment.
• Knowledge of supplier lifecycle management, due diligence, contract monitoring and exit planning.
• Awareness of facilities compliance, security, access control or workplace health and safety requirements.

Job Purpose

To assist Banking Directors and Associate Banking Directors to manage their defined Client Portfolios, and to be responsible for handling day-to-day administrative matters for those clients, providing exceptional levels of service.

Key responsibilities:

• To establish and maintain strong working relationships with clients, which will involve in person as well as online meetings.
• To handle day-to-day administrative matters (e.g. payment processing, account opening, foreign exchange, deposit requirements) with a particular emphasis on retail and commercial clients.
• To assist with the preparation of internal credit applications and with regular monitoring of existing borrowings in accordance with Company Credit policies and procedures. This requires gaining good skills in using the bank’s internal systems.
• To undertake or support any ad-hoc business projects as required including new product launches.
• Using effective questioning and listening skills to establish client and potential client needs.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements. Assisting with all Anti Money Laundering requirements for a variety of client types.
• Working effectively with colleagues within Credit Risk, Client Operations, Financial Crime and other departments to provide exceptional client service and to meet the Bank’s objectives.
• Timeously completing mandatory eLearning and reading and any other assigned training.

Required skills, knowledge & experience:

• Preferably educated to a UK degree level or equivalent.
• Foundation awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
• A strong commitment to excellent client service and teamwork and a desire to develop their career within a progressive bank.
• Strong relationship building skills.
• Excellent interpersonal and communication skills (both written and oral).
• Good organisational and administrative skills
• Good knowledge of Microsoft Office applications.
• People leader experience is desirable.