Contact

Contact Us

Already a client?

Contact your banker

Please contact your banker by phone or email using the details provided to you. Alternatively, find your banker’s details here.

You can also use digital banking or our banking app to send a message directly to your banker.

Call our 24-hour Card Centre

To report a card as lost or stolen, or if your card details or PIN have been compromised, please contact our Cards Centre immediately on:
+44 (0) 345 601 1107

You can also manage your cards from your mobile phone using our Card Transact app

Call our offices

London: 020 3841 9922
Edinburgh: 0131 226 7300

Office hours are Monday to Friday, 9am to 5pm, excluding English bank holidays.

Becoming a client

London

Third Floor
36 Dover Street
London W1S 4NH

Edinburgh

9 Charlotte Square
Edinburgh
EH2 4DR

Lost or Stolen Card?

If you wish to report a lost or stolen card or think that your card details or PIN have been compromised, please contact our Cards Centre immediately on 0345 601 1107 (from abroad +44 (0) 345 601 1107).

Report Other Issues

If you are experiencing problems with our Internet Banking service, or if you are concerned that your account details have been compromised, you have lost your chequebook, or believe that a transaction on your account may be fraudulent, please contact your Private Banker as soon as possible.