Digital banking
Digital banking
Our online banking and mobile banking and card management apps provide you with the flexibility to access and manage your accounts and cards at your convenience and complement the personal service you receive from your banker.
You can view your accounts and statements and make payments quickly and easily from your desktop, tablet or smartphone.
To register for digital banking, please contact your banker.
Online Banking
Secure access to your accounts is available directly from your preferred digital device. Simply log in via our website to:
View your accounts
Set up, make and manage payments
Transfer money
Set up account alerts
Paperless statements
Contact us
For more information and to register for digital banking, contact your banker.
Mobile Banking
We provide a mobile app for managing your bank cards. These are designed for both Apple and Android phones and are available to download from your device's app store.
Banking app
A mobile app for managing your accounts
View your accounts
Transfer money
Make payments
Designed for both Apple and Android phones, the app is available to download from your device's store.
Card management app
The Hampden & Co card management app allows you to:
Authenticate card purchases
View transactions and balances
Activate, block and unblock your cards
Receive a PIN reminder
Designed for both Apple and Android phones, the app is available to download from your device's store.
Need help activating the card management app?
Frequently Asked Questions
To view your card’s PIN, select the card in the app, followed by ‘Card PIN’ and enter the 3-digit security number on your card’s signature strip.
Yes. You can block your card, for example, if you believe it has been compromised or misplaced. To do this, select the card followed by ‘Card block’. If you find your card you can also unblock it and start using it again. If you block your card and wish to order a new one, please contact your banker to arrange this. Blocking your card does not block your account. If you suspect your account has been compromised, please contact your banker immediately.
Select the inactive card and then ‘Activate card’. You can also activate your card by contacting our 24-hour card help centre on 0345 601 1107.
No. Not all online purchases using your card will ask you for authentication. If authentication is required, you will be prompted on screen and a notification will appear on your smartphone asking you to authorise the purchase. You can also authenticate online card purchases by confirming a code sent to you by SMS text message.
Not from the Card app. You can use the Banking app to make a payment from your bank account. The payee must first be set up using online banking. The Banking app is available to download from the Apple and Google Play stores.
Notifications may be turned off on your smartphone. To turn them on, use the settings menu on your smartphone and allow notifications for the Card Transact app.
Card Transact is for managing your Hampden & Co cards and for authorising online purchases when using your card. Your Banking app is for managing your Hampden & Co accounts and allows you to view your transactions and statements, transfer money between accounts, and make payments from your account. Both apps are available from the Apple and Google Play stores.
For more information and to register for digital banking, contact your banker.